1 Reply Latest reply on Jun 19, 2015 3:20 AM by masterpetz

    All Queries not displaying Type, OS Name,Last software Scan for specific device

    Rookie

      Hello,

       

      1) A specific device appears on All Queries, but did not display Type, OS Name, Last Software Scan column. In the Inventory I could see the Last Software Scanned dates and other details in the Inventory for the device. How do I get the details displayed on the All Queries?

       

      2) We have a server on a workgroup installed with Landesk in one country. I cannot ping that server from our network in another Country, but locally using an IE (http://xxx.xxx.xxx.xxx:9595) we could see Landesk logo on IE. On a third country that has a workgroup server, it also had a similar issue.

       

      Thanks for your Help

       

      Thomas

        • 1. Re: All Queries not displaying Type, OS Name,Last software Scan for specific device
          masterpetz ITSMMVPGroup

          Hi,

           

          to your first question. Could it be that the device is two times in the LDMS? We had this for a while that the core server shows up two times in the inventory. Check if you really compare the same devices. Open the inventory of you device that returns in the query and look for the "ID". Compare this ID with the other device where you have the full inventory. Are they the same? If not, you can delete the incomplete one.

           

          To your second question, to bew honest I don't know what you mean...;-) If you can't reach the core, then it seems to me like a Network or DNS issue... The test ou have done only shows you, that the client is listening on port 9595 which means, the services is up and running. But you still need a valid network for the core client communication. Maybe you can define a little bit more in detail, what you problem is here.

           

          Kind regards

          Christian