you should open your process and add the RuntimeVariable form "RaiseUser" into the field of your add Note action.
Then on every new note, the Raise will be displayed.
I am not sure I know how to do that. However maybe it's just late and I am not seeing it.
ok, no problem.
- So deactivate and open your process.
- Then doubleclick on your "add Note"-action. The Window you edited will be displayed.
- Rightclick into the RaiseUser field and select Value-Type. A new window will open.
- There you are able to select the Raiseuser/title or what ever you want to display
- If this is finished, save your process and activate it.
This approach will show the raise user after the note has been added however, are you looking at having the incident raise user (for example) shown on the form as you are creating a note?
Yes they would like to show the raise user as the note is being created.
You will need to create a calculation on a String attribute within the Process object that captures the RaiseUser.Title (or name depending upon what you are using). This should be a before save calculation with a dependency of RaiseUser.
The on the relevant collection windows (Note, With Customer etc) drag the Incident object onto the form. Set it to be hidden. Then from within the incident object you should see the attribute you created above. Drag this onto your form.
Then when you create a new ticket the Raise User will be set in your calculated attribute. Upon opening the note window (or any you add this to) you will see their name etc.
I will try that, now just to figure out the calculation part.
I am doing this on my phone so don't take the formatting as true!
Value as String
if RaiseUser != null:
Value = RaiseUser.Title
Dependency = Raiseaser
*Note* replace .Title with the attribute you wish to display.