I have just enabled HTML email. The HTML aspect is fine. The issue I have is that the "Resolution Description" attribute that gets pull from the ticket, is not displaying correctly. I had assumined that the attribute would be pulled through with formatting intact, but it hasn't.
I have attached a screen shot of what it looks like (with some bits blanked out)
Is there a way to bring the formatting through, without putting HTML in the original attribute text?
Untitled.png 43.8 K