2 Replies Latest reply on Jun 19, 2015 9:09 AM by edtombs

    Attributes not showing correctly in HTML eMails

    edtombs Apprentice

      I have just enabled HTML email. The HTML aspect is fine. The issue I have is that the "Resolution Description" attribute that gets pull from the ticket, is not displaying correctly.  I had assumined that the attribute would be pulled through with formatting intact, but it hasn't.

       

      I have attached a screen shot of what it looks like (with some bits blanked out)

       

      Is there a way to bring the formatting through, without putting HTML in the original attribute text?