1 Reply Latest reply on Jun 25, 2015 4:06 PM by dmshimself

    getting HTTP 500 error when raising a new incident

    neil_p1000 Apprentice

      Hi all

       

      We have upgraded our DEV system to 7.8.1 and after a few niggles got down to the testing phase and fell at the first hurdle.

       

      When We try to log a call as a Analyst in webdesk we receive the HTTP 500 error  website cannot be reached.

       

      I've checked window rules, iis reset etc.. but still cannot log a call. Works perfectly fine in client but that calls up the default window not the webdesk default window

       

      Has anybody else come across this type of problem

       

      cheers

      NEil