OK, I am after some help, obviously
I will give you a rough breakdown of what we are trying to achieve. We have Active Directory Groups setup to permit access to folders on our network, there are two groups for each folder (one for Read-Only and one for Change access). Each pair has the same folder path set, and same manager etc. Currently the manager has to give us written approval before we can add anyone to each group, thus giving them access to that data area.
Is what we want to do is automate this process, by pulling the groups from AD, setting up a request form where users can select the folder path they want access to, this then automatically picks up the manager to send the approval request to. They then have 3 options (reject, approve change access, approve read only access), this then picks up the correct group to add them too, which we can pass to LPM for the automation to happen.
We already have the attributes set in AD across all groups, and a standard naming convention etc. And we already know how to pass the attributes into LPM from Service Desk, and have that working from an automation point of view.
The thing we need help with is the request process within Service Desk. Firstly filtering of the data paths, so the user only sees one of each folder location (not two, as there are two groups with the same folder path set), then depending on whether the manager approves change access or read-only, picking the correct group of the two available for the chose folder path. Our read only groups end FPR and our change groups end FPC if that helps you in working out a way of finding the relevant group names via a lookup calculation or something?
Oh, and we are using Service Desk 7.7.3
I am not sure how well I have explained the situation, from a complete outsiders point of view, but any helps of hints would be greatly appreciated. Or if you think you can help but need more information, I would be happy to hear from you and supply any information you need to help me with this.
Thanks in advance Community.