4 Replies Latest reply on Jan 28, 2016 10:19 PM by TSE_Sean

    How to copy attributes from Incident Resolution to Incident Business Object

    AmyS Apprentice

      Does anyone have instructions on how to automatically copy an attribute value from one business object to another business object within the same process?


      Here is a scenario:


      Upon resolving an incident ticket we would want to automatically copy a couple of attributes that were populated on the Incident Resolution Window to the main Incident Business Object. The reason is to allow folks to run a simple exportable query through the web interface that would include details for incidents that are both open and resolved. Currently we have to run separate queries to achieve this; one from the Incident object and the other from the Incident resolution object.