3 Replies Latest reply on Jul 9, 2015 7:45 AM by scaldwell

    Software distribution : error code 1603

    scaldwell Rookie

      I'm having a strange issue with pushing out a MSI file for a new Flash Player update. It works on some PCs but not others. I checked the log files on the computers that are not taking the update but I'm not sure what it causing the problem. I have tried with the local account then my admin account but I'm still seeing the same results.

       

      Here is the log file on a failed install:

      Wed, 08 Jul 2015 17:32:48 ******* sdclient starting to process task *******

      Wed, 08 Jul 2015 17:32:48 Task id to process: 3082

      Wed, 08 Jul 2015 17:32:48 Command line: /policyfile="C:\ProgramData\LANDesk\Policies\CP.3082.RunNow._&#47ck75WgVIOSlp2nKyOttwU0ULLE=.xml"

      Wed, 08 Jul 2015 17:32:48 File (\\10.50.0.67\msi$\Adobe\Flash Player\FP18ActiveX203.msi) is cached locally

      Wed, 08 Jul 2015 17:32:48 The nostatus flag has NOT been set.

      Wed, 08 Jul 2015 17:32:48 Core name '10.30.1.5' obtained from active task list

      Wed, 08 Jul 2015 17:32:48 Sending task status, cmd line -coreandip=10.30.1.5 -taskid=3082 -retcode=229392444 "-ldap=CN=Denise Bell,OU=AAV,OU=Domain Users,DC=tmtech,DC=com"

      Wed, 08 Jul 2015 17:32:48 About to call DownloadFiles (1 files) with these settings:

      Wed, 08 Jul 2015 17:32:48 m_allowedBandwidthWAN: 50

      Wed, 08 Jul 2015 17:32:48 m_allowedBandwidthLAN: 75

      Wed, 08 Jul 2015 17:32:48 m_discardPeriodSeconds: 604800

      Wed, 08 Jul 2015 17:32:48 m_preserveDirectoryStructure: 1

      Wed, 08 Jul 2015 17:32:48 m_bUseWanBWForPush: 0

      Wed, 08 Jul 2015 17:32:48 m_bSynchronize: 0

      Wed, 08 Jul 2015 17:32:48 Allowed download methods(m_downloadControl):

      Wed, 08 Jul 2015 17:32:48 PeerOneSource

      Wed, 08 Jul 2015 17:32:48 Peer

      Wed, 08 Jul 2015 17:32:48 Source

      Wed, 08 Jul 2015 17:32:48 m_preferredServerControl: AttemptPreferredServer

      Wed, 08 Jul 2015 17:32:50 The nostatus flag has NOT been set.

      Wed, 08 Jul 2015 17:32:50 Core name '10.30.1.5' obtained from active task list

      Wed, 08 Jul 2015 17:32:50 Sending task status, cmd line -coreandip=10.30.1.5 -taskid=3082 -retcode=229392444 "-message=100%"

      Wed, 08 Jul 2015 17:32:51 The nostatus flag has NOT been set.

      Wed, 08 Jul 2015 17:32:51 Core name '10.30.1.5' obtained from active task list

      Wed, 08 Jul 2015 17:32:51 Sending task status, cmd line -coreandip=10.30.1.5 -taskid=3082 -retcode=229392258 "-ldap=CN=Denise Bell,OU=AAV,OU=Domain Users,DC=tmtech,DC=com"

      Wed, 08 Jul 2015 17:32:53 ExpandEnvironmentVariables Result: /i /norestart /passive

      Wed, 08 Jul 2015 17:32:53 MSI Client Thread

      Wed, 08 Jul 2015 17:32:53 PackagePath:  [\\10.50.0.67\msi$\Adobe\Flash Player\FP18ActiveX203.msi]

      Wed, 08 Jul 2015 17:32:53 Execute Msiexec.exe with command Line: "Msiexec.exe"  /norestart /passive /i "C:\Program Files (x86)\LANDesk\LDCLient\sdmcache\msi$\Adobe\Flash Player\FP18ActiveX203.msi" REBOOT=ReallySuppress

      Wed, 08 Jul 2015 17:32:53 GetHighPrivilegeToken: GetTokenInformation return=1312

      Wed, 08 Jul 2015 17:33:05 MSI result 8DB50643

      Wed, 08 Jul 2015 17:33:05 RunPackageInstall: stop on returncode=8db50643 of package=Adobe Flash Player Active X 18.203

      Wed, 08 Jul 2015 17:33:05 processing of package is complete, result -1917516221 (0x8db50643 - code 1603)