We were able to get SSL working for web access, but ran into a snag when upgrading due to SSL not being configured correctly for Configuration Center and other pieces on the back end. Support advised that they do not have any documentation on configuring Service Desk to use SSL beyond these two documents, both of which refer to things we already had working correctly:
Does any one have any experience with configuring Service Desk to require SSL in such a way that they are able to perform an upgrade of their database without having to disable then re-enable requiring SSL?
Note that we are required to use encryption for all authentication. We had tried enabling Windows authentication for Configuration Center (disabling all other forms); that did not work to allow upgrading the framework.