5 Replies Latest reply on Jul 31, 2015 2:19 AM by jdhendecourt

    Problems with "Package Sync"

    Rookie

      I have a problem with the "Packages sync", out of nowhere I started to fail this task and start to say this when the thask end it:

      Captura.JPG

       

      In the file Policy.sync.log say:

       

      Mon, 13 Jul 2015 16:19:53 Checking if we have a valid local database file before attemp to start policy.sync.exe

      Mon, 13 Jul 2015 16:19:53 [START] Policy synchronization started.

      Mon, 13 Jul 2015 16:19:54 Get ldap info from cache since failed to contact ldap server.

      Mon, 13 Jul 2015 16:19:54 Sending policy request to core server.

      Mon, 13 Jul 2015 16:19:54 Requesting policy for {D2719161-F521-9F4B-990C-04B21259E668}, user ITAUCHILE\CCGS5425, ldap user CN=Gomez Stamulis\, Carla Constanza CCGS5425,OU=Chile BKB,OU=Accounts,OU=BAND,DC=Itauchile,DC=cl, ladp machine

      Mon, 13 Jul 2015 16:19:55 Web request returned 0 The web request was successful.

      Mon, 13 Jul 2015 16:19:55 No policy downloaded from core

      Mon, 13 Jul 2015 16:19:55 Processing new and updated remote operations

      Mon, 13 Jul 2015 16:19:55    In LoadNewAndUpdatedOperations

      Mon, 13 Jul 2015 16:19:55    Out LoadNewAndUpdatedOperations

      Mon, 13 Jul 2015 16:19:55    In ConvertDataTable

      Mon, 13 Jul 2015 16:19:55    Out ConvertDataTable

      Mon, 13 Jul 2015 16:19:55    In RemoteOperationDownload::Download

      Mon, 13 Jul 2015 16:19:55    Out RemoteOperationDownload::Download

      Mon, 13 Jul 2015 16:19:55    In PolicyResponseData::ProcessExecuteOperations

      Mon, 13 Jul 2015 16:19:55    Out PolicyResponseData::ProcessExecuteOperations

      Mon, 13 Jul 2015 16:19:55 Processing deleted remote operations

      Mon, 13 Jul 2015 16:19:55    In ConvertDataTable

      Mon, 13 Jul 2015 16:19:55    Out ConvertDataTable

      Mon, 13 Jul 2015 16:19:55    In WriteServerResponse

      Mon, 13 Jul 2015 16:19:55    Out WriteServerResponse

      Mon, 13 Jul 2015 16:19:55 Policy request has been processed.

      Mon, 13 Jul 2015 16:19:55 Checking for rescheduled policies

      Mon, 13 Jul 2015 16:19:55 [STOP] Policy Synchronization application complete.

       

      I have no idea what could be wrong, i didn't make any changes at all and it worked before and now it doesn't.

      I have 9.50.3.1 version, service pack 2.

       

      Thanks you for your help!! :/

        • 1. Re: Problems with "Package Sync"
          nick.evans SupportEmployee

          Hi Carlis,

          There's nothing in the log snippet that indicates a glaring cause of a problem.

          Have you rebooted your Core or reset IIS since the issue started?

          Is it impacting all clients, or just one?

          Is it a single task that has the issue? I've had tasks that for one reason or another went whacky and no longer would associate clients to it, and the client would indicate No Policies for the client.

          • 2. Re: Problems with "Package Sync"
            Rookie

            Hi Nick,

            Yes i already restarted the server core since this issue start.

            is impacting all the clients.

            i'm trying to deploy something through "Lync Manamegent", and the error who appears is: "Could nor copy to/from client"

            • 3. Re: Problems with "Package Sync"
              LANDave SupportEmployee

              As Nick asked, is there a single task exhibiting this symptom, or do all tasks fail to these particular clients?

               

              Perhaps try re-creating a new task for this rather than using the existing task.

               

              Does a simple Software Distribution work?   (Not publishing a link, but simply pushing a package).

               

              Are these agents up to date?  

               

              Try reinstalling the agent on one of the affected clients and see if the situation changes.

              • 4. Re: Problems with "Package Sync"
                Rookie

                As Nick asked, is there a single task exhibiting this symptom, or do all tasks fail to these particular clients?              Always when i try to publishing a Lync, is in ALL the clients.

                Perhaps try re-creating a new task for this rather than using the existing task.                                                            Already did it, and continue the problem

                Does a simple Software Distribution work?   (Not publishing a link, but simply pushing a package).                           Yes, other distribution works perfect.

                Are these agents up to date?                                                                                                                                         Yes.

                Try reinstalling the agent on one of the affected clients and see if the situation changes.                                           Just did it and the same error appears.

                • 5. Re: Problems with "Package Sync"
                  SupportEmployee

                  Hi Carlis,

                   

                  I recently had the same kind of issue, but not he exact same error message.

                  I created a new share and used the same security settings for it, configured the preferred server to allow connection to it, and it actually worked.

                   

                  I still do not know what was causing this, but this is some thing you might wanna try.

                   

                  Also, can you check if you are using HTTP or UNC for this link and try differently?