We upgraded our LANDesk Service Desk Test Server to 7.8.2 because we need to know how this Customer Happiness Tracking works. I read that this is not a feature that is there ready to just use it but rather, it says I need to create an object and incorporate it to our existing Process. Please I need your guidance whether I must create this Customer Happiness Object under the Call Management or Incident Management. I really appreciate your help. Thank you very much.