4 Replies Latest reply on Jul 23, 2015 2:14 AM by bezkarl

Different reminder/notifications to a specific assigned group

bezkarl Jul 21, 2015 4:06 AM

Hi,

I have been asked to look at setting-up sending different process emails to a specific team, mainly as they use an external system which consumes emails sent in a certain way. This will apply to all emails sent throughtout the process.

I haven't currently started to make any configuration changes on our test environment and have been mulling over the ways to achieve this.

In my mind I will need to setup a trigger when this group is assigned an I/P/C, either through a calculation (then what I am not sure) or by setting up an event generator.

If I can help it I don't want to create two sets of reminder windows in the process with two different formats, so I would assume using LPM would be the best way of formatting their specific email content. I haven't used LPM much, particularly for receiving outbound events from event manager so if this cannot be achieved doing this please let me know.

I was wondering if anyone has any thoughts on how to start doing this?

Regards,

Karl

1. Re: Different reminder/notifications to a specific assigned group

dmshimself Jul 21, 2015 1:03 PM (in response to bezkarl)

Humm, that may be quite a lot of work. If you had a condition in the process which checked which group was getting the reminder and flick to either one or the other, then you'd have a supported system. If triggers were implemented then the support would be somewhat less! If you wanted to use LPM and event manager, then that is a fair amount of work on it's own to push the data out to an event queue and then have LPM manipulate the formatting.

You could have a mail template which had a reference list with all the various emails you wanted to send with the right placeholders in place and then use a business copy rule to pop the right reference list contents into the right reminder or assignment in the process. At that point no process work to make changes, just edit the reference list contents.

Also, just as a thought, you might also need to consider how response level escalation messages will be handled and any impact analysis messages if you are using those.
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2. Re: Different reminder/notifications to a specific assigned group

bezkarl Jul 22, 2015 3:35 AM (in response to dmshimself)

Thanks very much.

The reference list seems to be the best idea for us, especially as I still learning how to use LPM.

Just out of interest I assume how to use Business Copy rules is in the LANDesk documentation?

Regards,

Karl
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3. Re: Different reminder/notifications to a specific assigned group

dmshimself Jul 22, 2015 1:03 PM (in response to bezkarl)

Yes windows manager should have something on that. You'll also need to use Value Type in process designer to copy things from place to place. That should be covered in the process designer sections
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4. Re: Different reminder/notifications to a specific assigned group

bezkarl Jul 23, 2015 2:14 AM (in response to dmshimself)

Great, thanks.
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Different reminder/notifications to a specific assigned group

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