2 Replies Latest reply on Jul 23, 2015 3:53 AM by Darren.Bradshaw

    Ticket History for specified end users / roles

    AmyS Apprentice

      We would like to provide our Compliance Team with access to view the ticket history similar to what is available to IT Analysts on any ticket.


      Is there a permission that we can enable to allow this and if not is there a way to create and publish a query in Self Service to show the ticket history perhaps on one of the tabs at the bottom of the ticket?