The issue you are going to have is the After 5:00pm part. There isn't a query function to specify a specific time to look after. You might need to capture the time in a calculated field for all your tickets and use that field as your other criteria field. Just a thought.
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Alex, you'd need a calculated attribute probably to handle this.
I'd create something called 'After 5?'
Value = false
if Incident.CreationDate.Hour > 16:
Value = true
Then you can create a query on tickets where that is true. This is using the Incident object but you could put this on Process if you needed to.