1 Reply Latest reply on Aug 5, 2015 6:12 AM by Jenny.Lardh

    Scheduled reports duplicating

    DrNelson Apprentice

      I have two different scheduled reports that run daily at 9am and they e-mail me the results. However lately they have been sending the same report two and three times. Any ideas on why this is happening? We haven't done any upgrades or changed anything with the schedule.

        • 1. Re: Scheduled reports duplicating
          Jenny.Lardh SupportEmployee

          Hi,

           

          To start with I would check to see if the same email is being sent our multiple times or if it's actually creating three identical emails.

          If you have a look in the tps_user_message and tps_user_message_recipient table in the database, you will be able to see the message. Is there only one message in here that matches the one you are getting? If so, it could be that the email isn't set to be sent. If this is the case, you should be able to see an error message in your event log for the outbound mail services.

           

          If you do have multiple emails in these tables for the same report, then I would suggest checking if there is any problem with scheduled bulk action itself.

           

          Kind Regards,

          Jenny