3 Replies Latest reply on Jul 31, 2015 7:44 AM by GJHorn

    Adobe CC 2014 Software Fails to Install

    GJHorn Apprentice

      Has any one had any problems with Adobe CC 2014 packages not installing. We've had some issues with the software package failing on the copy of the files to the clients.

       

      Here is some log information.

       

      Mon, 27 Jul 2015 13:21:22 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:21:22 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:21:22 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:21:35 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:21:35 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:21:35 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:21:50 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:21:50 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:21:50 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:22:04 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:22:04 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:22:04 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:22:18 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:22:18 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:22:18 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:22:32 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:22:32 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:22:32 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:22:45 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:22:45 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:22:45 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:22:59 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:22:59 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:22:59 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:23:12 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:23:12 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:23:12 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:23:25 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:23:25 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:23:25 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:23:39 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:23:39 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:23:39 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:23:52 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:23:52 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:23:52 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:24:05 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:24:05 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:24:05 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:24:18 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:24:18 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:24:18 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:24:31 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:24:31 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:24:31 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:24:44 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:24:44 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:24:44 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:24:57 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:24:57 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:24:57 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:25:10 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:25:10 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:25:10 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:25:23 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:25:23 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:25:23 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:25:36 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:25:36 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:25:36 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:25:49 The nostatus flag has NOT been set.

      Mon, 27 Jul 2015 13:25:49 Core name 'core-server' obtained from active task list

      Mon, 27 Jul 2015 13:25:49 Sending task status, cmd line -coreandip=core-server -taskid=406 -retcode=229392444 "-message=100%" -pkgid=418

      Mon, 27 Jul 2015 13:25:53 DoDownloadFromSourceSteps: DOWNLOAD_ERROR_GENERAL_FAILURE

      Mon, 27 Jul 2015 13:25:53 Download Error: err=1, path=\\688021-USPLDSK1\packages\MSI\Adobe\Adobe CC\Adobe_CC2014_DStd_32_PC\Build\Patches\AdobeInDesignCC201432-bit-10.0_10.2.0.069\payloads\AdobeInDesign10AppBase32-mul-070215105353\OEM_\Plug-Ins\InCopyWorkflow\Assignment UI.apln

      Mon, 27 Jul 2015 13:25:54 processing of package is complete, result -1918107543 (0x8dac0069 - code 105)

        • 1. Re: Adobe CC 2014 Software Fails to Install
          GJHorn Apprentice

          I have found by trial and error that the path for the files which fail copying down is too long. Some of those files in the Adobe software install package are very long and adding the package folder into nested folders on the core server appears to make the file path too long. Once I moved the package install folder directly into the Packages share, the distribution package does not fail. The replication jobs are failing in addition to this. Could be caused by the file path length issue.


          • 2. Re: Adobe CC 2014 Software Fails to Install
            SupportEmployee

            Hi GJHorn,

             

            You are right indeed, the max length of a path is 215 characters and I can see yours is 224. I believe that you can change it a little bit to have it working.

             

            Let me know if this does change something : )

             

            Have a good day

             

            Jean-Sixte

            1 of 1 people found this helpful
            • 3. Re: Adobe CC 2014 Software Fails to Install
              GJHorn Apprentice

              Thanks for the reply Jean-Sixte. I did move the Adobe software package folder up in the hierarchy and now the distribution package does deploy successfully.

               

              Jerry