14 Replies Latest reply on Aug 16, 2016 5:24 AM by Afzal.patel

    Is it possible to send alert based on a query result?

    Afzal.patel Apprentice

      We have a query on count panel for our service desk to see how many tickets were created via e-mail within the last 60 mins, this was created as a monitoring tool as we frequently have inbound e-mail issues.

      The query is not really working as staff forget to check and is also blended in among other queries so not always obvious, We would like something that stands out, so if the result is 0 then it will send an e-mail, or apply conditional formatting. 

       

      If anyone has an ideas then please share.

       

      Thanks

       

      Afzal