10 Replies Latest reply on Aug 6, 2015 9:00 AM by Rizwan

    Ingest Mails from Outloook into Service Desk

    Specialist

      Hi Guys,

       

       

      We are planning to auto generate tickets and put them to Awaiting Triage status and only for Service Desk.

       

       

      Scenario:

       

       

      1. Whenever a new mail arrives in service Desk mail box on any issue ticket should be raised in IT- Assist.

      2. The subject of the mail should be taken as summary of Incident.

      3. The body of the mail as details of Incident.

      4. And the Incident should be saved with status Awaiting triage for Service Desk Analysts to take forward.

       

       

      Is this possible in LANDesk?

      Has anyone implemented something like this where ingesting mail to LANDesk?

      If possible to do this, Can i get documentation on same?