4 Replies Latest reply on Aug 7, 2015 6:38 AM by Andrew Swindells

    Why am I receiving an error when adding decision blocks to beginning of process tree?


      I am receiving the following error when trying to route a Service Request based on a reference list selection on the window.   This process is triggered via the service catalog.  Prior to implementing the Is Region decisions the process went from DOT, Move On, Notification, then Open (Status) and worked as designed.  Does anyone know why or have a solution to allowing me to route the process to the correct fulfillment group, but still send email notifications to the enduser.


      "Error saving current process: A Transition has no source status. Each transition must have exactly one source status."