We have several issues with our implementation of LANDesk within our infrastructure. One of those issues are failing inventory scans.
From the 900 managed devices, there are 150 which didn't/couldn't register a complete inventory scan. To troubleshoot this, we are looking at some processes which might interfere with the inventory proces.
As I don't have a full understanding of how the inventory proces works, I wanted to know if there could be a relationship between settings of our anti-virus software on our core server and the inventory process? As far as I can see from the different logs, the anti-virus software isn't causing any trouble. However, because I don't understand the inventory process on the core server very well, it still might be causing problems.
Can someone help me with this or point me in the right direction? Is there any detailed information of how the whole inventory process from client to core to database works and which processes are involved?
Thanks in advance.