3 Replies Latest reply on Aug 13, 2015 1:12 PM by dmshimself

    Is there a way an analyst can reassign the service request to another manager?

    jisidro Apprentice

      Hi,

       

      I'm currently doing some test if it's possible an Analyst to reassign a Service Request to another manager (End User) for Approval. In the process designer, the Service Request will be assigned to Raised User Manager for approval, I tried creating an Assignment window, but it only shows all Analyst not the End Users. Thank you.