Which LDDA and LDMS version are you on?
Hi - I had this problem and sorted it by using Revo Uninstaller to clean up the PCs in question. It seems that the standard Adobe Uninstall leaves something in place that LDMS 9.50 detects as 'still installed'.
Okay, well I have to find a way to package Revo and have switches to clean only Acrobat. Some users are remote, and there are a lot of workstations this is happening too. I would not want to visit each machine or remote into each one, take a long time.
SP3 for both
Thanks Dagobah. I know this answer won't necessarily please you, but Adobe causes this kind of issue regarding the number of licenses. Furthermore, we always advise to upgrade the LDDA version to the latest possible because we provide the correction on the latest LDDA versions along the way.
For 9.5SP3 LDMS version, the maximum you can go is LDDA 9.6Sp1 (LANDESK Data Analytics (LDDA) 9.6 SP1). It may correct it.
We do not have Data Analytics FYI
We set up Adobe acrobat to be a monitored product in SLM. When doing some spot checks is when I noticed that some reports from SLM are incorrect. I would do this by either contacting the user, backdoor into the machine (c$) or by looking in the inventory and noticing that the software was not in "Add/remove" section of inventory but only in "Product"
Add or Remove in LD Inventory is primarily populated by data from the uninstall key.
Product is populated primarily by data from the clients MSI database. So you may want to check there for remaining traces of the program which should have been removed.
Okay, I have only glanced but could not find a database for MSI's in WIndows.
In the registry, I have found the uninstall MSI GUID for the product, but the users that have machines with this issue do not have the GUID's in the registry.
So I hope there is another location to look for, I will keep looking but let me know if you have the location on hand or remember.
I have gone into C:\Windows\installer and on the machines that that are affected they do not have the acrobat GUID folder.
Looking for another location if there is one.