Do you have any logs that you could attach for when this happens?
Unfortunately the Techs that were complaining of this deleted the scheduled tasks of the group of computers they were provisioning before they came to me about this problem so I don't know which ones they were.
I have only imaged from the same subnet the core was in and it worked ok. They were at another site.
I thought maybe this was a known problem with 9.6 SP2 agent. I noticed when I make a self-contained executable, with the window up and all the files are scrolling by it seems there are twice as many files as there were in the 9.5 agent.