5 Replies Latest reply on Sep 8, 2015 2:29 AM by Adam Wilden

    Knowledge article expiry (7.8.2)

    Adam Wilden Expert

      Hi Guys,

       

      Apologies in advance if this question is really stupid and obvious - but we've just updated to 7.8.2 and I'm tied up with snagging!

       

      Service Desk are reporting that any knowledge articles that have expiry dates in the past are automatically being retired - every few minutes.

       

      We already have an overnight  scheduled action that re-assigns these articles and moves them to a holding status, so don't want this to happen.

       

      But I can't easily see what is causing this automated behaviour.

       

      There's no scheduled actions or obvious calcs - the frequency suggests it's being triggered by background processing.

       

      Only seems to have kicked in since 7.8.2 upgrade.

       

      Anyone got any ideas?

       

      Thanks.