On my Incident Note window, I have a checkbox for Notify Raise User and a checkbox for Is Private. The Is Private checkbox prevents anyone who is not an analyst from being able to see the note from within an Incident. The problem is that even though end users can't see the note from within the Incident, they still receive an email with the contents of the note because the Notify Raise User is checked by default. Our preferred behavior would be that if Is Private is true, then Notify Raise User is false and ReadOnly. If Is Private is false, then Notify Raise User remains true and read/write enabled.
Can somebody help me with a calculation that would enable this?