We have now split our department into 2 parts one for Service and one for Delivery.
We need to remove the ability for the Delivery Team to have access to Incidents and Service Requests as all incidents and requests should now be managed by the Service Teams, however they still need access to be able to raise changes.
Can any one advise how this can be done?
I am thinking we may be able to create a role and then apply certain permissions? However i'm unsure of which permissions to Add/Remove.