1 Reply Latest reply on Sep 22, 2015 9:29 PM by Jamie Cannon

    Change window when clicking Shortcut Group button

    Rookie

      Is there a way to have the screen change when clicking on a shortcut group button in WebDesk?  Currently, I have to click the shortcut group and then click any shortcut within the group before the screen will change.

       

      For example, if I have query results open for Incident Management, and then I click the Knowledge Base shortcut group button, the Incident query results stay on the screen until I click something within the Knowledge Base group.  Is there a way to make the actual Knowledge Base button cause something else to display?

       

      I've created a Knowledge Base Dashboard that I'd like have displayed when clicking the Knowledge Base shortcut group.  I have already tried right clicking on the group and clicking "replace this shortcut group with current page" but that doesn't seem to change anything.