1 Reply Latest reply on Oct 16, 2015 2:42 AM by jgappmaier

    Newbie in need of Help

    smiler_cov Rookie

      As a newbie struggling a little to find answers to im hoping some simple issues

       

      Basically i created a bat file distribution package to simply copy some files to a device then move them to a new location

       

      I tested on a single machine and all worked well

       

      I tested on a 15 device pilot and again all went ok

       

      i then updated the files that i wanted to copy (approx same size) and went for a 70 device pilot

       

      Pretty much 100% failure rate with a return code of 16422

       

      The package is the same barring the content (they are the same type of file and same size just a newer version)

       

      So my question is

       

      If i changed the files that it was sending do i need to rehash the job as i have read in a support doc this could be a cause of the issue

       

      Or

       

      I did notice while watching the job that the data transfer rate was a lot slower than when i did the 15 device pilot. Could it be a bandwidth issue at server end as at device end ping times are still within acceptable limits or am i missing something else

       

      All comments would be a massive help

        • 1. Re: Newbie in need of Help
          Apprentice

          This definitely sounds like a file hash issue.

           

          Usually just restarting the Task should rehash but just to be safe I usually delete the Task Perform a reset package hash on the package and then recreate the Task.

           

          That should solve your problem. I don't think it is a Bandwidth problem