0 Replies Latest reply on Sep 29, 2015 8:01 AM by neil_p1000

    7.8.1 Inbound Mail - Extra Line Spaces added to Desc when Incidents Logged

    neil_p1000 Apprentice

      Hi All

       

      We are looking to implement inbound mail but noticed that when call logged in system it adds Extra lines spaces into the Description field  .

       

      I did a search of the community and found a article about a work around of changing the text from HTML to Text or Enhanced Text on the Exchange Server and there was a Problem Record 5351 which was in 2012.

       

      Is there a fix for this yet. I would have hoped there was some sort of fix 3 years on