One of our customers faces an connection issue with his Motorola MC2180 using TE-Client 7.3.197 and TermProxy 4.01 (on Windows Server) with an 5250-connection. On the mobile device a "sandclock" and "X-WAIT" is displayed in some situations and in many cases only a warm boot of the device solves this problem. The problem can occure in different situations:
- mobile device is inactive for a longer periode of time (30 minutes till 2 hours), user initiates session, error occures
- user terminates session, initiates a new session, error occures
In some situations the "sandclock" only appears a few seconds and the user can continue.
The mobile devices are configured with an always-active WLAN connection, there is no physical connection issue.
The AS400-host indicates no error.
The customer uses MC95 in the same configuration an there are no such issues.
Do you have any idea where to search for the problem?
The X-Wait message, means that we are in a waiting state. A few things can cause this. Either it can be from the client waiting for a reply from the host, or it could be due to an error. An X-Wait caused by an error should be able to be cleared by hitting Escape, or enter. If you would like to dig into this further open a ticket with us @ https://support.wavelink.com