Hi Folks -
New community member here. I'm also running an older version of Landesk (7.5.3) until we get upgraded to the latest and greatest.
The question I have today has to do with the Management Information Engine and the creation of Metrics that can be collected and displayed on dashboards.
Steps taken so far have been:
1. Clean up my database such that I've only got active incidents.
2. Activate the management information engine on my service desk instance.
Next step should be to access the Management information component in order to start setting up metrics (according to my documentation). However, I can't find any information on where I find that component or how to access it via the console. (local or web).
Would anyone be able to clarify?