5 Replies Latest reply on Oct 15, 2015 7:20 PM by 70Charger

    Forwarding Emails to Assigntome Not Working

    Apprentice

      We have an Assigntome function in our incident process.

       

      When I create a new email and send to that address it creates an incident and assigns it to me as it should.

       

      However when I forward an existing email it does not get processed by Service Desk. I've verified that the email is showing in our O365 mailbox for the assigntome email.

       

      I don't see anything in the process or the mail config that would control email forwarding. Has anyone else faced/fixed this? We're on 7.7.3.

       

      Thank you in advance.