1 Reply Latest reply on Oct 21, 2015 6:25 AM by Paul Hyman

    Error message when trying to log into console

    neil_p1000 Apprentice

      I tried to log into console using explicit login and received the below error. on the 2nd attempt allowed me in. Any ideas of what this could be as we seem to be getting various error on the servers about the license cache validate logon(User user)

      Currently using 7.8.1

       

      TouchpaperException

      Touchpaper Error Code: Exception.Licensing.LogonFailed (-2147214323)

      Logon failed. Hash not valid for use in specified state.

      Please contact your Administrator for further assistance.

      Stack Trace:

        at Touchpaper.Framework.Licence.LicenceCache.ValidateLogon(User user)

        at Touchpaper.Framework.SystemServices.Authenticator.ValidateLicence(Guid guidUser, ITpsCredentials tpsCredentials)

        at Touchpaper.Framework.SystemServices.Authenticator.Logon(ITpsSession tpsSession, ITpsEnvironment environment, ITpsCredentials tpsCredentials, Boolean isAnonymous)

        at Touchpaper.Framework.SystemServices.SoapExtensions.CombinedExtension.AuthenticateRequest(SoapServerMessage message)

        at Touchpaper.Framework.SystemServices.SoapExtensions.CombinedExtension.ProcessServerMessageAfterDeserialize(SoapServerMessage message)

        at System.Web.Services.Protocols.SoapMessage.RunExtensions(SoapExtension[] extensions, Boolean throwOnException)

        at System.Web.Services.Protocols.SoapServerProtocol.CreateServerInstance()

        at System.Web.Services.Protocols.WebServiceHandler.Invoke()

        at System.Web.Services.Protocols.WebServiceHandler.CoreProcessRequest()