2 Replies Latest reply on Nov 9, 2015 8:55 AM by erik.marple

    Knowledge - "Attempt to perform action Recreate on Article xxxx failed"

    erik.marple Expert

      While testing some things with the Knowledge process on my dev environment I got rid of the confusing "Recreate" action. Next thing I know, I'm getting this error exactly every 5 minutes in the event viewer:

       

      "Attempt to perform action Recreate on Article Test Article failed. This action is not available at status Approved. The Article may have changed status, please redisplay the window and try again."

       

      I'm the only one logged in to the system and I have no scheduled actions that attempt to do anything with Knowledge. Is this just some sort of hidden cleanup task? I guess I can add the action back and just hide it with privileges. It really doesn't seem to serve any purpose other than getting analysts to click it and mess things up