1 Reply Latest reply on Oct 19, 2015 2:43 PM by SBW

    Assign requirements to self service requests

    Apprentice

      Hey guys, Got a few questions to throw out here.

       

      We have a fair few different types of self service request, Some of which require the completion of request forms and the attaching of them to the call.

       

      1) is it possible to automatically attach the file that needs filled out to the call upon clicking "request service" so that the user instantly has access to the file?

      2) is it possible to add a drop down box that asks if the user has filled out the form and depending on their answer change the outcome of trying to submit the request? ("Have you completed the form?" > "no" > "Please fill out the form found -here- and submit again")

       

       

      Unsure if the above is actually possible, but if you can point me in the right direction it would be ideal