3 Replies Latest reply on Aug 7, 2008 6:15 AM by phoffmann

    Edit Alert Ruleset not working in LD 8.8 SP1

    Modzog Rookie

       

      Hi,

       

       

      Each time I try to edit Alert Ruleset in LD 8.8 SP1 I get following error:

       

       

      "Unable to load xml/eventing.nav"

       

       

      Has anyone experienced same problem ? Does anyone know how to fix that ?

       

       

      Thanks

       

       

        • 1. Re: Edit Alert Ruleset not working in LD 8.8 SP1
          phoffmann SupportEmployee

          The last time this happened, it's because someone was using URLSCAN and this killed the Core. You may want to look in that direction.

           

          Paul Hoffmann

          LANDesk EMEA Technical lead

          1 of 1 people found this helpful
          • 2. Re: Edit Alert Ruleset not working in LD 8.8 SP1
            Modzog Rookie

             

            Solved

             

             

            Thanks Paul for giving me an idea where to start. Despite the fact this issue wasnt related to URLSCAN your post lead me to check IIS logs.  In past I was sloving some issues with Pivotal Relationship that was related to URLSCAN and I remembered that I found all useful info in IIS logs. I could have figured that earlier. Silly me

             

             

            I looked into IIS log files and found HTTP Error 404;3 that means Not Found - Denied due to MIMEMAP Policy

             

             

            So I googled bit and found solution  on microsoft site. http://support.microsoft.com/default.aspx?scid=kb;en-us;326965

             

             

            Solution that helped in my case :

             

             

            1.    Open the IIS Microsoft Management Console (MMC), right-click the local computer name, and then click Properties.

            2.    Click MIME Types.

            3.    Click New.

            4.    In the Extension box, type the file name extension .nav and .mnu

            5.    In the MIME Type box, type text/xml.

            6. 

            Apply the new settings. Restart the World Wide Web

            Publishing Service.

             

             

            • 3. Re: Edit Alert Ruleset not working in LD 8.8 SP1
              phoffmann SupportEmployee

              Hmm - interesting ... normally the LANDesk install adds a MIME-type of ".*" (star) to prevent just these problems ... unusual :).

               

              Thanks for posting your resolution here though - it's appreciated.

               

              Paul Hoffmann

              LANDesk EMEA Technical Lead.