Best thing to try when getting errors like this is to throw the url into a browser and see what it does:
General error just means that it failed, nothing specific as to why. Often times throwing it in the browser will show you more feedback about if it couldn't get a file (firewall, security software, bad url etc).
Where it's a web share you can also check the IIS logs to see if there are any noted failures there. IIS errors will typically be more indicative of the issue, which can then be searched out online to see how to correct.
Thank you Nick, I found that it was related to IIS settings.
I'm seeing the same DOWNLOAD_ERROR_GENERAL_FAILURE. Which IIS settings did you need to change to fix this?
Hello, I'm sorry but I do not remember exactly what it was, I'm trying to think what changed in the IIS but can remember anything specific. Sorry bcheng.