0 Replies Latest reply on Oct 20, 2015 9:03 AM by Matt Dermody

    Turn Down Avalanche Real Time Statistics Reporting Interval

    Matt Dermody SSMMVPGroup

      How can I turn down the regularity of the devices reporting to the Avalanche server? A particular customer has determined that it is an issue that the devices are reporting statistics information back to the Avalanche server at a 5 minute interval.

       

      Environment

      Avalanche Server 6.1

      Motorola/Zebra WT41N0s

      Avalanche Enabler 5.3-71

        

      This is a sample of the data observed in Wireshark traces that is being reported to the Avalanche server at 5 minute intervals. It seemingly is Real Time Statistics information related to the telnet session on the devices.

      ..

      ..@..........8..Telnet.Time Running.............................................38.0 Minutes.....................................................................................................................................................................................................................................................................................................................................................................................0140693635D73025CEE0B467AEDF................1.

      ..@.............Telnet.Version.ning.............................................7.3.219.utes.....................................................................................................................................................................................................................................................................................................................................................................................0140693635D73025CEE0B467AEDF..................

      ..@.............Telnet.SSLSupported............................................No..219.utes.....................................................................................................................................................................................................................................................................................................................................................................................0140693635D73025CEE0B467AEDF..................

      ..@.............Telnet.SSHSupported............................................No..219.utes.....................................................................................................................................................................................................................................................................................................................................................................................0140693635D73025CEE0B467AEDF................9.

      ..@.............Telnet.BatteryPower............................................Good.19.utes.....................................................................................................................................................................................................................................................................................................................................................................................0140693635D73025CEE0B467AEDF................'.

      ..@.............Telnet.Session 1.Connect Time...................................35.0 Minutes.....................................................................................................................................................................................................................................................................................................................................................................................0140693635D73025CEE0B467AEDF................O.

      ..@.............Telnet.Session 1.SSL In Use.e...................................No.0 Minutes.....................................................................................................................................................................................................................................................................................................................................................................................0140693635D73025CEE0B467AEDF................K.

      ..@.............Telnet.Session 1.SSH In Use.e...................................No.0 Minutes.....................................................................................................................................................................................................................................................................................................................................................................................0140693635D73025CEE0B467AEDF..................

      ..@.............Telnet.Session 1.Emulation Screen Size..........................Rows 24, Columns 80..............................................................................................................................................................................................................................................................................................................................................................................0140693635D73025CEE0B467AEDF..................

      ..@..........+..Telnet.Session 1.Device Visible Area.e..........................Rows 8, Columns 20...............................................................................................................................................................................................................................................................................................................................................................................0140693635D73025CEE0B467AEDF................P.

      ..@.............Telnet.Session 1.Barcode Scans. Area.e..........................0.3 Scans per Minute.............................................................................................................................................................................................................................................................................................................................................................................0140693635D73025CEE0B467AEDF..................

      ..@.............Telnet.Session 1.Transactions.. Area.e..........................0.0 per Minute.inute.............................................................................................................................................................................................................................................................................................................................................................................0140693635D73025CEE0B467AEDF................

       

       

      These are the seemingly relevant AvaCfgCE settings currently enabled on the device. Notice that Real Time Statistics is currently disabled.

       

      AVA Reporting.png  Data tab.png

       

      Even with this bare minimum reporting configuration the devices are still checking in at regular 5 minute intervals. I noticed that within the Device Properties for a sample device, there is a configurable property called RealTimeStatsInterval that is set to 5 minutes (300 Seconds)

       

      Realtimestatistics interval.png

       

      If this configuration setting is the source of the 5 minute reporting interval then why did disabling Real Time Statistics Reporting not stop it entirely? Where is the RealTimeStatsInterval configured? Can I modify it using a Mobile Device Settings Profile or do I need to manually change it on every device?

       

      Also, would suppressing the statistics collection within the Mobile Device Server Profile help with the regular check ins?

       

      Device Statistics.png