Greetings all. We're looking to add email reminders to our "Incident Task" process for when a note is added to a task. I had set everything up in the process for this to happen, but came across a problem. It seems as though the runtime values I set for the group/assignee attribute are not working. I have tried different runtime values (CurrentAssignment/Group, LatestAssignment/Group, etc) but none seem to send out a reminder. I have found that if I set the value type to a macro value (like Current Group), the reminder goes out to the current group, however, this is not a good option for us as we would want the reminder to go out to the current/latest assigned group of the task.
Here are some screens of how I have this setup:
This is the task reminder on our process, as it follows the add note action:
Here's the Value Type settings for the Group attribute:
Here is the task reminder accessed from the audit trail on the task, after it has gone through the process (after adding a note to a task. Note the Group field is blank:
I also ran a query on the "Task Incident" object to see if the fields I'm selecting (current/latest assigned group) returns data. The query does show data for the fields.
Any ideas??? Thanks in advance.