May seem like an obvious question, but the task is assigned to a group?
Yes. I can see on the task itself and also on the most recent assignment in the audit trail, that it has a group defined.
I wonder why your marked fields are different? If I select the runtime value like in your second screen, then the value should be "Task/CurrentAssignment/Group". But in your first screen the selected value is "_Task1/CurrentAssignment/Group". Could that be the problem?
Christian, you may be on to something... I looked in Object Designer to see how the relationships are setup. I'm thinking its not setup correctly:
This is the "Task Incident" relationship on the Incident\Task Reminder object. Note that its labeled as _Task1:
This is the "Task Reminders" collection on the Incident\Task Incident object:
Now correct me if I'm wrong, but I'm thinking the related attribute on the Task Reminders collection should not be "Change".
Assuming this is an issue with the relationship in object designer, I just tried to create a new relationship to access Task Incident from Task Reminder. It creates the relation as _Task2. I choose the value type of "_Task2/CurrentAssignment/Group" on the task reminder in the process. Testing the process again yields the same...no email .
Huh, that looks really strange!!!
When I look in my “Task incident” Object I have the following:
The reference in the “Task Reminder” object in Incident looks like this:
These are built-in objects, normally only user added objects has the _1 pre and suffix. And what the “Change” reference has to do in the task reminder of the incident is strange too…
It seems someone deleted accidently the original relationship and created the new one which could explain the “_Task1”. What you have to do now is to drag the “Task Incident” object on the “Task Reminder” and say “YES” for a collection. Then reference to the new object in the runtime value. Just to verify, can you check the “Assignments” collection on your “Task Incident” object? Does it point to “Task Assignments”?
Yes, the assignments collection does point to "Task Assignments". I created the collection as instructed. Here's what it looks like:
On the "Task Reminder" object:
On the "Task Incident" object:
On the Value Type in the task reminder in, in the process:
Group is still blank when running through the process:
Any other ideas?? I appreciate everyone's feedback. Thank you.
I logged a support case for this. They discovered the "Change" attribute on our Incident.TaskReminders actually linked back to the Incident.Task object. Turns out the title had been set to "Change" . Simply changing the title from "Change" to "Task" let us see the correct runtime values on the process. Incident.TaskReminders are now working!!
Thanks all for your help!