2 Replies Latest reply on Oct 30, 2015 9:47 AM by Andrew Swindells

    emails not been sent from Service Desk after a Note as been added from End User


      When a Ticket is set to With Customer in Request the End User is able to add a note.  When the End User adds a Note in Self Service or via email the Analyst does not receive the email notification.  Any help on how to set this up?