1 2 Previous Next 27 Replies Latest reply on Aug 21, 2008 10:27 AM by MarXtar

    PXE Boot - Nothing happens

    Rookie

      Hello,

       

      I'm trying to deploy an image through landesk 8.8 using a ghost from symantec. Everything works fine till I select the image to be deployed within the pxe boot menu then the window closes and nothing happens.

       

       

      A little bit of history may help you:

       

       

      The PXE was unable to find the NIC therefore I added the drivers in the PXE image but I couldn't get it to work until:

       

       

       

       

      • I substituted the PXE image LDVPE1.IMG with a fresh one from the installation pack (I tried to copy the one in the SP1 as stated in the document but I couldn't find any IMG file in the 8.8 SP)

       

       

       

      • I added the NIC drivers with Winimage

       

       

       

      • I redeployed the PXE to the representants

       

      Now, as I said before it shows the list of available OS but once I click on it nothing happen.

       

       

       

       

       

       

       

       

      Thanks in advance for your help.

       

       

      Bye,

       

       

      Roberto Santoro.

       

       

      P.S.: I tried executing another script (the one that should show a dir in a command prompt) and it didn't work either.

        • 1. Re: PXE Boot - Nothing happens
          ahe Expert

           

          Hello,

           

           

          can you start a console (press button "GO") and check with the command "net use" if a network drive exists?

           

          • If yes, try to start your image deployment manually, if no try to map your image share.

          • If you can't map your image share (with your installer account), check the permissions on the share.

          • If the mapping exist and you can deploy manually your image successfully, check the parameter of your osd script in LANDesk (or add it here)

           

          Regards

          Axel

           

           

          • 2. Re: PXE Boot - Nothing happens
            Rookie

             

            Hello,

             

             

            Thanks for your quick answer... I'm quite new to LANDesk so please forgive me if I ask stupid questions:

             

             

            I tried running the command "net use" and it says:

             

             

            New connections will be remembered.

             

             

            There are no entries in the list.

             

             

            You might find interesting the outcome of the CJ.log:

             

             

            "Machine","CbaStatus","ExitCode","Duration","Begin","End","Command"

            "(OFF) 001C233B1480","OFF","N/A","0:00:00","19/08/2008 15:53:37","19/08/2008 15:53:37","N/A"

            ; "Job Complete","0 Done","0 Failed","1 Off","0 Unknown"

             

             

            The "1 Off" makes me think my client is somehow unreachable, but it pings and it can be pinged...

             

             

             

             

             

            Thanks again for your help,

             

             

            Roberto.

             

             

            • 3. Re: PXE Boot - Nothing happens
              ahe Expert

               

              Hello Roberto,

               

               

              did you check the mapping after you try to start a script from menu?

               

               

              Is it possible to map your image folder?

               

               

              Are your client resides in the same subnet as the PXE server?

               

               

              Regards

              Axel

               

               

               

               

               

               

               

               

              • 4. Re: PXE Boot - Nothing happens
                MarXtar ITSMMVPGroup

                 

                When you say 'nothing happens' exactly what do you mean?  What screen is the client PC at?  Is it receiving the WinPE image?

                 

                 

                Is the issue with any machine you try to PXE boot or just with this particular system?

                 

                 

                Also, check the inventory record within LANDesk for this machine.  What does it see as the IP address for the machine?  Is it the same as the one you can ping it on?

                 

                 

                Mark Star - http://www.marxtar.com

                 

                 

                Home of Power State Notifier & Wake-On-WAN for LANDesk

                 

                 

                • 5. Re: PXE Boot - Nothing happens
                  ahe Expert

                   

                  Hello Roberto,

                   

                   

                  I found a hint of your "OFF" message, restart your inventory service on the core:

                   

                   

                  http://community.landesk.com/support/message/11389#11389

                   

                   

                  Regards

                  Axel

                   

                   

                  • 6. Re: PXE Boot - Nothing happens
                    Rookie

                     

                    jeez you guys are fast

                     

                     

                    I think we might be on the right track as the client I would like to image is on a different subnet from the core server and there is a firewall in between (the pxe reppresentative is on the client subnet obviously).

                     

                     

                    Now I tried to connect the client to the same network as the core server. I will let you know how it goes...

                     

                     

                    P.S.: What kind of mapping shall I check after I select the script.

                     

                     

                    Answering MarXtar: after I click on the script the PXE boot menu windows closes and nothing else. I can open a new terminal window if I want, the network is ok, I can ping the server and the server can ping the client.

                     

                     

                    Thanks,

                     

                     

                    Roberto.

                     

                     

                    • 7. Re: PXE Boot - Nothing happens
                      ahe Expert

                       

                      Hello Roberto,

                       

                       

                      I meant, if you can start an new terminal/command line window it would be interesting if you've mapped a network drive ...

                       

                       

                      And if you don't have network drives it would be interesting, if you can map them manually

                       

                      • to check the permissions,

                      • to check the existence,

                       

                       

                       

                       

                      Regards

                      Axel

                       

                       

                       

                       

                       

                       

                       

                       

                      • 8. Re: PXE Boot - Nothing happens
                        MarXtar ITSMMVPGroup

                         

                        If there's a firewall then there is a chance it is blocking the check to see if the client is on.  The test on the same network as the Core will rule this out as a potential problem.  It is possible that the firewall allows ping, SMB, and http traffic but blocks other traffic.  Do you have any difficulties pushing a task to a machine already booted into windows running a full agent on that subnet?

                         

                         

                        Mark Star - http://www.marxtar.com/

                         

                         

                        Home of Power State Notifier & Wake-On-WAN for LANDesk

                         

                         

                        • 9. Re: PXE Boot - Nothing happens
                          Rookie

                           

                          When I launch the command "net use Z: file://landesksrv/ghost" it responds "the password is invalid for file://landesksrv/ghost" then it asks me for credential and once I enter admin credentials I am able to map the share.

                           

                           

                          The share has everyone full control access (as a test )

                           

                           

                          Where do I specify the user that map the share for pxe?

                           

                           

                          For MarXtar: I believe the firewall is ok as the agent distribution worked great passing through it.

                           

                           

                          Thanks guys,

                           

                           

                          Roberto.

                           

                           

                           

                           

                           

                          • 10. Re: PXE Boot - Nothing happens
                            ahe Expert

                             

                            You can find the user in your OSD script.

                             

                             

                            Check the user account in your osd script (Advanced Edit). Does this account has rights to the share too?

                             

                             

                            Regards

                            Axel

                             

                             

                            • 11. Re: PXE Boot - Nothing happens
                              MarXtar ITSMMVPGroup

                               

                              I don't think this is down to the drive mapping because your script is coming back to say the machine is off meaning it couldn't contact it to send it the OSD script.  have you checked the IP address in the database to make sure it is trying to comminicate on the right IP address?  Sounds like communication is working, you need to confirm if it is happening to the right place.

                               

                               

                              Mark Star - http://www.marxtar.com/

                               

                               

                              Home of Power State Notifier & Wake-On-WAN for LANDesk

                               

                               

                              • 12. Re: PXE Boot - Nothing happens
                                Rookie

                                 

                                I found a previous post written by you where you suggested to use sysshrs.exe to make the share accessible in anonymous mode and this make possible the mapping of the network share without the request of the credentials.

                                 

                                 

                                Unfortunately this didn't fix my problem and looking more in depth is understandable as neither the sample script (the one that executes a dir in the command prompt) works and this script does not involve any network share mapping.

                                 

                                 

                                While we get the same error in the log files:

                                 

                                 

                                "Machine","CbaStatus","ExitCode","Duration","Begin","End","Command"

                                "(OFF) MININT-NSUVUS87","OFF","N/A","0:00:00","19/08/2008 17:39:58","19/08/2008 17:39:58","N/A"

                                ; "Job Complete","0 Done","0 Failed","1 Off","0 Unknown"

                                 

                                 

                                I believe MarXtar might be right point my attention toward the network communication. I just tried to ping the ipaddress of the client from the server and I don't get any answer while it works from the client to the server.

                                 

                                 

                                 

                                 

                                 

                                Thanks,

                                 

                                 

                                Roberto.

                                 

                                 

                                • 13. Re: PXE Boot - Nothing happens
                                  Rookie

                                   

                                  I tried a ping from the server to my laptop (which is in the same subnet as the client) and it works.

                                   

                                   

                                  • 14. Re: PXE Boot - Nothing happens
                                    ahe Expert

                                     

                                    Hello Roberto,

                                     

                                     

                                    if you create a OSD script to deploy images in LANDesk you must add a username/password. So this user must have rights to your share and you can test this with the mapping. (null session share is not so important at this point)

                                     

                                     

                                    In your OSD script you'll find some UNC pathes to your imaging software (ghost, imagew, ...) and your image files. You must check if the installation user has rights to this files/directories.

                                     

                                     

                                    Regards

                                    Axel

                                     

                                     

                                    (Sometimes we've some curious problems if the connection to the PXE server is less than 100Mbit...)

                                     

                                     

                                     

                                     

                                     

                                     

                                    1 2 Previous Next