I was under the impression that it was not possible send a incident into the system via email with someone in cc, and for that incident to be created and the person in CC to be added to the incident?
The reason this is not supposed to work is because the 'cc' filed is not there to map, correct??
Well, I have it working, in our Validation environment, and our Dev environment, have I found a bug / loophole, will it continue working? - I ask this as I would like to put the functionality in our Live environment!
Or have I got the wrong end of the stick and it is supposed to work?!