3 Replies Latest reply on Nov 19, 2015 9:53 AM by twflc

    Application error 1000 avp.exe

    Rookie

      I recently installed LANDESK Antivirus on a new Dell M4800 Precision laptop, Disk 0 is a 7200 RPM drive, Disk 1 is a SSD primary boot drive, Windows 7 Pro.  I have installed av on about 80 other desktops and laptops, none of them are having the issue this one is.  When I login the LANDESK av appears to be working fine, but after a minute or two the service stops.  It will restart (probably the Recovery option for the service), but then stops again. 

       

      I have reinstalled the av a couple of times, disabled services, stopped some apps from running on logon and nothing has helped.  The Windows Application Event Logs shows this error over and over:

      Log Name:      Application

      Source:        Application Error

      Date:          11/12/2015 8:31:20 AM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      pc1.xxx.xxx

      Description:

      Faulting application name: avp.exe, version: 10.2.1.23, time stamp: 0x52961dcf

      Faulting module name: KERNELBASE.dll, version: 6.1.7601.18869, time stamp: 0x556363be

      Exception code: 0xc0000005

      Fault offset: 0x0000dd82

      Faulting process id: 0x1488

      Faulting application start time: 0x01d11d5f1ef6da1e

      Faulting application path: C:\Program Files (x86)\LANDesk\LDClient\antivirus\kav10\avp.exe

      Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

      Report Id: 6bb5cd84-8952-11e5-8a71-7c5cf82ccdaf

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2015-11-12T15:31:20.000000000Z" />

          <EventRecordID>11913</EventRecordID>

          <Channel>Application</Channel>

          <Computer>pc1.xxx.xxx</Computer>

          <Security />

        </System>

        <EventData>

          <Data>avp.exe</Data>

          <Data>10.2.1.23</Data>

          <Data>52961dcf</Data>

          <Data>KERNELBASE.dll</Data>

          <Data>6.1.7601.18869</Data>

          <Data>556363be</Data>

          <Data>c0000005</Data>

          <Data>0000dd82</Data>

          <Data>1488</Data>

          <Data>01d11d5f1ef6da1e</Data>

          <Data>C:\Program Files (x86)\LANDesk\LDClient\antivirus\kav10\avp.exe</Data>

          <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>

          <Data>6bb5cd84-8952-11e5-8a71-7c5cf82ccdaf</Data>

        </EventData>

      </Event>