0 Replies Latest reply on Nov 13, 2015 2:02 PM by mfontaine

    Unable to get Group/Analyst from Child request

    Apprentice

      Hello all,

       

      In my incident process, I have an action to transfert an incident to a request. I use a simple window action with group and analyst follow by a windowless action Create Request, where I get all my information from my incident, including the group and analyst.

      Process1.jpg

      Process2.jpg

      When trying to get Group and Analyst from Value Type, it's not working, the ok option stay grey out.

      process3.jpg

       

      I use the exact same thing for a boolean value , and it's working:

      Process4.jpg

       

      I do the exact same thing under problem, and it's working:

      process5.jpg

       

      I tried remove all filter relate to those field... nothing seems to work.

       

      Tried also to get it from calculation:

      Process6.jpg

       

      Anyone have a clue why it's not working? Any suggestion on how I can proceed?

       

      Thanks for your help!