In my incident process, I have an action to transfert an incident to a request. I use a simple window action with group and analyst follow by a windowless action Create Request, where I get all my information from my incident, including the group and analyst.
When trying to get Group and Analyst from Value Type, it's not working, the ok option stay grey out.
I use the exact same thing for a boolean value , and it's working:
I do the exact same thing under problem, and it's working:
I tried remove all filter relate to those field... nothing seems to work.
Tried also to get it from calculation:
Anyone have a clue why it's not working? Any suggestion on how I can proceed?
Thanks for your help!