4 Replies Latest reply on Nov 17, 2015 1:09 PM by agadayev

    Notify Assignee on any update to an Incident including via EMail

    agadayev Apprentice

      Hi, can someone please suggest on what needs to be added to the process to notify an assignee of an incident that was updated. An update could be category change, status change, email update by a user etc...

       

      Thank you,

      Arthur