6 Replies Latest reply on Dec 1, 2015 1:23 PM by JKoslowski

    Multiple Object Inputs on same window

    JKoslowski Apprentice

      I'm trying to setup the option to add internal notes to the resolution window so when a tech closes a ticket they can also add technical details of what they did to resolve the issue.  I already have the Internal Note BO links to the Resolution Object but the window is grayed out when I add the internal note to the resolution window.  I've tried changing the write protection with no luck.

       

      Am I going about this the wrong way?  Or just missing a step?

       

      ResolutionWindow.png