3 Replies Latest reply on Nov 24, 2015 1:24 PM by elizabethcombrink

    Trouble Building a PreCondition


      As a relative newbie to Service Desk, I am struggling with building a pre-condition and am not sure if what I want to do is possible anyway. I want to use a precondition to check whether two fields are null and only make an action available if the fields are not null. So I created the following precondition using a calculation (below):


      Calculation =:




      What I expected was that if Change._BuildReviewGroup and Change._BuildReviewUser were null, the "Submit for Review" action would not be available.  This is not working.


      Please help!