3 Replies Latest reply on Nov 24, 2015 1:24 PM by elizabethcombrink

    Trouble Building a PreCondition

    Apprentice

      As a relative newbie to Service Desk, I am struggling with building a pre-condition and am not sure if what I want to do is possible anyway. I want to use a precondition to check whether two fields are null and only make an action available if the fields are not null. So I created the following precondition using a calculation (below):

       

      Calculation =:

       

      Workflow:

       

      What I expected was that if Change._BuildReviewGroup and Change._BuildReviewUser were null, the "Submit for Review" action would not be available.  This is not working.

       

      Please help!