4 Replies Latest reply on Aug 5, 2016 12:02 PM by CSTeam

Test to Live error message "Data is Null. This method or property cannot be called on Null values."

CSTeam Nov 25, 2015 7:15 AM

We recently upgraded from Landesk Service Desk version 7.7.1 to version 7.8.2 and are doing a post-upgrade Test to Live check. During the Loading Databases phase, we get the following message, which causes the T2L to fail:

Has anyone else experienced this issue or had this message during a Test to Live? If so, how did you resolve?

I did a quick check of the community and don't see any discussions or docs on this specific issue.

Thanks,

1. Re: Test to Live error message "Data is Null. This method or property cannot be called on Null values."

dfleetwood Jan 11, 2016 11:51 AM (in response to CSTeam)

Hi CSTeam,

I have the exact same problem. I think it is to do with 'SyncData - New User Reference Check - Started' as that is the last line in the log, however i cannot see anything wrong or cannot understand why these users want to go to Prod (25 of them created in Dev).

Did you have any luck with this error?

Thanks,
Dan
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2. Re: Test to Live error message "Data is Null. This method or property cannot be called on Null values."

Jamie Cannon Feb 29, 2016 11:45 AM (in response to dfleetwood)

I just had the same issue and the fix ended up being this.

I had created a new user in my Test environment and used that account in a drop down on a form (in my case it was the "Primary Contact" on a support group). The system seemed to fail because that account wasn't available in the Prod DB to compare against. I removed that account from that field on the Group form and it sync'd with no issues.

Hope this helps,
Jamie
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3. Re: Test to Live error message "Data is Null. This method or property cannot be called on Null values."

dfleetwood Mar 2, 2016 2:12 AM (in response to Jamie Cannon)

Thanks Jamie, I got something similar in the end to work but tried a few options. If i get it again i will try this first.
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4. Re: Test to Live error message "Data is Null. This method or property cannot be called on Null values."

CSTeam Aug 5, 2016 12:02 PM (in response to CSTeam)

Thanks for your feedback! I had forgotten I posted the question and didn't advise what our resolution was.

We ended up finding that we had 2 recently added calculations that needed to be corrected. Once corrected all was good.
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Test to Live error message "Data is Null. This method or property cannot be called on Null values."

1. Re: Test to Live error message "Data is Null. This method or property cannot be called on Null values."

2. Re: Test to Live error message "Data is Null. This method or property cannot be called on Null values."

3. Re: Test to Live error message "Data is Null. This method or property cannot be called on Null values."

4. Re: Test to Live error message "Data is Null. This method or property cannot be called on Null values."

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