1 Reply Latest reply on Dec 4, 2015 6:40 AM by Andrew Swindells

    Calculate time since ticket is created and status changed


      Hi All


      I have a request raised where i need to find out the time taken since the ticket is created and then it status is changed.


      For example ticket created at 16:00 with status open and at 16:30 it status is changed to "closed"


      The answer should be 30 min, but i am just not sure how to achieve this?