1 Reply Latest reply on Dec 4, 2015 6:40 AM by Andrew Swindells

    Calculate time since ticket is created and status changed

    Apprentice

      Hi All

       

      I have a request raised where i need to find out the time taken since the ticket is created and then it status is changed.

       

      For example ticket created at 16:00 with status open and at 16:30 it status is changed to "closed"

       

      The answer should be 30 min, but i am just not sure how to achieve this?