End User get option "add assignment" when process in "In Progress" Status.
End users are not supposed to get the add assignment option, so they can add assignment to all the analysts and support groups
when i disable it from privileges it got an error that i cant create new incidents or requests !!
PLEASE HELP !!
you have to hide the assignment for the end users. This works only through database manipulation and here is a link how to do this:
Hiding a manual action on an Record whilst retaining the privilege for automatic actions (for example hide the "add assignment" action)
Don't forget to make a backup of your database.
Retrieving data ...