9 Replies Latest reply on Mar 16, 2016 10:20 PM by MasterBear

    Installation stop at "Installing additional components"

    HasrulAzwan Rookie

      I tried to install LANDESK version 7.8.2 in my server. However during installation it suddenly stop and mentioned error at "Installing additional components" stage. As screenshot below:

       

      7.8.2_error_Installing_additional_components.PNG

       

      After that I have taken few action  in order to find resolution for this problem. Below what i have done:

      1. I uninstall  this installation.

      2. I have delete all folder in:

                a) C:\Program Files (x86)\LANDESK

                b) C:\ProgramData\LANDESK

      3. I tried to install again.

      However same error still come out. - Installation stop at stage "Installing additional components".

       

      Below is "Installing additional components" Log:

      :

      :

      MSI (s) (F8:5C) [17:35:58:776]: Product: ITSM Configuration -- Installation failed.

       

      MSI (s) (F8:5C) [17:35:58:777]: Windows Installer installed the product. Product Name: ITSM Configuration. Product Version: 2.9.0.0. Product Language: 1033. Manufacturer: LANDESK Software. Installation success or error status: 1603.

       

      MSI (s) (F8:5C) [17:35:58:777]: Closing MSIHANDLE (16) of type 790542 for thread 860

      MSI (s) (F8:5C) [17:35:58:780]: Deferring clean up of packages/files, if any exist

      MSI (s) (F8:5C) [17:35:58:780]: MainEngineThread is returning 1603

      MSI (s) (F8:EC) [17:35:58:782]: RESTART MANAGER: Session closed.

      MSI (s) (F8:EC) [17:35:58:786]: RESTART MANAGER: Session closed.

      MSI (s) (F8:EC) [17:35:58:786]: No System Restore sequence number for this installation.

      === Logging stopped: 1/8/2016  17:35:58 ===

      MSI (s) (F8:EC) [17:35:58:803]: User policy value 'DisableRollback' is 0

      MSI (s) (F8:EC) [17:35:58:803]: Machine policy value 'DisableRollback' is 0

      MSI (s) (F8:EC) [17:35:58:803]: Incrementing counter to disable shutdown. Counter after increment: 0

      MSI (s) (F8:EC) [17:35:58:803]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

      MSI (s) (F8:EC) [17:35:58:803]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

      MSI (s) (F8:EC) [17:35:58:804]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (c) (EC:54) [17:35:58:805]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (c) (EC:54) [17:35:58:806]: MainEngineThread is returning 1603

      === Verbose logging stopped: 1/8/2016  17:35:58 ===

       

       

      Please advise me how to solve this issue.


      Thank you.